This Privacy Policy explains how We use any personal information which We may collect about You (Your Information) via this website (Site). Personal information includes information about You that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This Privacy Policy is designed to help You feel more confident about the privacy and security of Your Information. You are not anonymous to Us.
This Privacy Policy also gives information about Cookies, Our and third parties' use of Cookies and how you may disable such Cookies.
This Privacy Policy does not apply to the practices of companies that We do not own or control, or to people that We do not employ or manage.
You/Your means you, the user of the Site. We/Us/Our means NGC Europe Limited. You can find Our full company details hereData Collection:Mailouts, competitions and other information from Us and third partiesWhen using the Site and its services You may be asked if You would like to receive our newsletters, other information about Us or our other publications. You will be asked to provide Us with some of Your personal information. You will have to tick the ‘opt in’ box if you wish to receive this information. We may also ask you if you wish to receive information from third parties. If you wish to receive information from third parties and are happy for Us to share Your Information with other service providers, we will ask You to tick the ‘opt in’ box. We may also offer competitions on the Site or allow you to register for special events from time to time.
We will only collect Your Information that is essential to enable Us to comply with Your requests. For example, if You wish to receive Our newsletter, You will need to provide Us with Your email address and a password for security purposes or if You wish to enter into one of Our competitions or make a booking for one of Our functions, We will need to collect Your name and perhaps Your address to ensure that We comply with legal requirements for competitions. Your Information that is essential for Us to comply with Your request will be highlighted as a mandatory field and these may vary depending on what information You wish to receive from Us.
How long do We keep Your informationWe will only retain Your Information for the period necessary to comply with Your requests and we will delete Your Information as soon as practicable after You request that we stop providing You with Our information. However, if You tick the box that permits Us to provide Your Information to third parties and You wish those third parties to stop providing You with their information You will need to unsubscribe to their services directly through their websites. We will not be able to do that for You.
We will only collect and use Your Information in a way that You have expressly authorised Us to do so by ticking the ‘opt in’ boxes and for no other purpose.
We may combine Your Information with information we obtain from business partners or other companies.
Additional information We may collect from YouWe automatically receive and record information on our server logs from Your browser including Your IP address, some Cookie information, software and hardware attributes and the page You requested.
We may use this information for the following general purposes: to personalise the advertising and content You see based on the details given by You at registration and your activity on the Site, to fulfil your requests for services and/or information, improve Our services, contact You, conduct research, and provide anonymous reporting for internal and external purposes. You agree that We may transfer your personal information for the general purposes set out above to any group company worldwide.
CookiesYou should be aware that by using the Site, certain information and data as to how You use Our Site may be automatically collected through the use of Cookies. "Cookies" are small text files that store basic information that a website can use to recognise repeat site visits and, as an example, recall Your name if this has been previously supplied. We may use this information to observe Your internet use and to compile data in order to monitor and improve Our Site and target Our third parties advertising and assess the general effectiveness of such advertising.
Cookies do not attach to Your system or damage Your files. If You do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows You to deny or accept the Cookies feature. Note, however, that there may be some deterioration in the service You receive and "personalised" services may be affected if the Cookies option is disabled.
If You wish to disable the setting of Cookies in Your browser, please
click here for instructions. If You do not disable the setting of Cookies, You consent to Your information being collected and used as set out above.
Who can place cookies on Your computerWe may set and access Cookies on Your computer. We may also allow other companies that are presenting advertisements on some of Our pages to set and access their cookies on Your computer. Other companies' use of their Cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Our Cookies. We use web beacons to access Our Cookies inside and outside Our Sites.
How We may use Your InformationBy entering Your Information via this Site, You acknowledge and agree that We may retain Your Information and that it may be held by Us or any third party company which processes it on Our behalf.
Your Information will be used in accordance with this Privacy Policy and for the purposes specified at the time of collection. We may also use Your Information for the following purposes:
1. to monitor and improve the Site and Our services;
2. market research, including statistical analysis of user behaviour which We may disclose to third parties in depersonalised, aggregated form;
3. in order to enable Us to comply with any requirements imposed on Us by law or court order; and
4. if, via the Site You consent to Us and/or selected third parties sending You information, Your Information will be added to a database owned by Us for use in marketing, sales and promotions communications (i) of Our own services and/or (ii) by selected third parties of their goods and services. If at a later stage You wish to withdraw Your consent to receive such materials please select the “unsubscribe” link in any marketing emails received from Us.
SecuritySecurity is very important to Us. Security procedures are in place to protect the confidentiality of Your Information whilst it is retained on Our servers and encrypted if such information is sensitive and is to be passed to different locations around the world. We limit access to personal information about You to those who We believe reasonably need to come into contact with that information in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with Our legal obligations to protect personal information about You.
IP addressesWhen Your web browser or email application requests a web page or email from another computer on the Internet, it automatically gives that computer the address where it should send the information. This is called Your computer's "IP address." (IP stands for "Internet protocol.") For most users accessing the Internet from a dial-up Internet service provider (ISP), the IP address will be different every time You log on.
Information collection and use practicesWe receive IP addresses from all users because this information is automatically reported by Your browser each time You view a web page. Your IP address is also stored in Our user registration databases when You register with the Site. ¬IP addresses may be used for various purposes, including to: (i) diagnose service or technology problems reported by Our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; (ii) send the most appropriate advertising based on geographic area or information derived from Your IP address (iii) aggregate information derived from IP addresses may also be reported to advertisers (iv) estimate the total number of users visiting the Site (v) help determine which You have access privileges to certain content that We host. When a web page is requested and viewed, that request is logged on Our servers with information including the IP address of the computer that requested the page.
Whilst We take the security of Your personal information seriously no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. The following is a summary of the measures We take to protect Your information and descriptions of ways We implement these measures for different types of information You may provide to Us. We continue to evaluate and implement enhancements in security technology and practices, however We can only take steps to help reduce the risks of unauthorised access. Each individual using the Internet can take steps to help protect their information and further minimise the likelihood that a security incident may occur. We describe some of those measures and provide links to information that may be helpful below
Security steps We have taken:Secure storage We maintains reasonable physical, electronic, and procedural safeguards that comply with all laws and regulations to protect personal information about You.
Vendors and partners We work with vendors and partners to protect the security and privacy of user information.
Employee and contractor access to Your Information We limit access to Your Information to those employees and contractors who we reasonably believe need to come into contact with that information to provide products or services to You or in order to do their jobs.
Education and training for employees We train Our staff about security that is required of every employee.
Security steps You can take We recommend that You also be cautious about conducting personal or private business online while using an unsecured network. Please ensure that You do not share Your password and choose a password that is not easily identified with You. Be aware of viruses, spyware, sharing Your computer and interacting with strangers.
Reporting incidents If you believe Your account or information has been compromised, please
Our Terms of Use or as otherwise required by law.
Targeted advertisementsWe may display targeted advertisements based on Your personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click targeted ads meet the targeting criteria, for example, women ages 18-24 from a particular geographic area. We do not provide any personal information to the advertiser when You interact with or view a targeted ad. However, by interacting with or viewing an ad You are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad. To find out more about Ours ads
click here.
UpdatesYou may notify Us of any updates, amendments and corrections to previously collected Your Information by going to
My Profile on the Site. We may change this Privacy Policy from time to time and You should check it regularly. Your use of the Site will be subject to the Privacy Policy on the Site at the time of each use.
Your ability to edit and or delete Your InformationYou can edit Your Information, including Your marketing preferences at any time. New categories of marketing communications might be added to the Marketing Preferences page from time to time. You can visit this page to opt out of receiving future marketing communications from these new categories or they can unsubscribe by following instructions contained in the messages You receive. We reserve the right to send You certain communications, such as service announcements and administrative messages and other communications relating to Our service, without offering you the opportunity to opt out of receiving them. You may amend Your Information by visiting
My Profile Changes to this Privacy PolicyWe may amend this policy from time to time. If We make any substantial changes in the way We use Your Information We will notify You by sending a notice to the primary email You have provided to Us or by posting a prominent notice on Our pages.
ChildrenWe do not contact children under the age of 16 about special offers or for marketing purposes without a parent's permission. We do not ask a child under age 16 for more personal information, as a condition of participation, than is reasonably necessary to participate in a given activity or promotion.
ContactAny queries or comments about this Privacy Policy should be sent via our
Contact Us page. You may also request a copy of the information We hold about You by
using the email address here or by writing to Us at Legal Team, Unit 3.5 Shepherds Building East, Richmond Way, London W14 0DQ.
Any website that You may connect to from this Site is not covered by this Privacy Policy.
Posting on message boards or publicly accessible areas on the Site A publicly accessible area is any area of the Site that is accessible by the general public and may be indexed by search engines. We offer You the opportunity to post, submit and exchange content and information on publicly accessible areas, such as ‘Britain’s Cutest Pet’. You should exercise caution if You choose to disclose Your Information in a publicly accessible area. Remember that this information may remain indefinitely in the publicly accessible area of the service. Also, depending on the particular service, other users may also be able to view two or more of Your individual postings collectively. You are solely responsible for any personal information that You disclose and disseminate on publicly accessible areas. If You have a concern about any of Your Information You have posted on any publicly accessible area and are unable to delete or edit it, please
Contact Us.
Data storageAccount Information
When You register or submit Your Information on the Site, a temporary copy of that information is routinely made to prevent accidental loss of Your Information through a computer malfunction or human error. We keep Your account information active in Our user registration databases in order to provide immediate access to your personalisation preferences each time You visit the Site. If You ask Us to delete Your account, in most cases Your account will be deactivated and then deleted from Our user registration database in approximately [90] days. This delay is necessary to discourage users from engaging in fraudulent activity. Please note that any information that We have copied may remain in back-up storage for some period of time after Your deletion request. This may be the case even though no information about Your account remains in Our active user databases.
ServersOur computers (called "servers") that send Your web pages and advertising banners process and store an enormous amount of information every day. These computer records are called "log files." Log files are used for analysis, research, auditing, and other purposes, as described above. After this information has been used, it is stored and is inaccessible. Until the information is stored, Your Personal ID may remain in our active server log files.
AD SERVING When You visit one of Our Sites You may see multiple kinds of ads, like text ads next to search results and graphical ads shown on web pages. Sometimes these ads are based on the content of the page on which they appear. Other times these ads are generated by matching the ad to Your interests. Either way, We try to show You ads that are relevant to You. To do this most effectively, We, and third party advertisers on Our Sites may use information We know or receive about You like Your gender, location or interests. We may also analyse Your use of Our services, including whether You view or click on ads We show You. We use tools called Cookies and web beacons in the ad serving process. Sometimes We display contextually relevant ads alongside related content. For instance, if You are viewing an article about a programme, We may show You an ad for the DVD that is for sale. When showing You sponsored search ads, We, and third party advertisers on Our Sites may use information about You and Your search query to display You a more relevant ad. We may tailor ads based on Your location determined by a recently entered postal code or by an IP address. We may also use declared information, such as Your gender, age or job category to tailor ads when You are logged in or if You have stored this information within one of our Sites. We may tailor ads to You based on what You know have demonstrated or declared an interest in.
Transparency, Choice and Opt-Out We offer You transparency and insight into how We serve ads. If you wish to opt out of advertising customised to Your interest you will need to refuse Cookies. Please
click here for more information on how to do this. You will still see ads on the Sites, but they will not be customised to Your interests.